Customer Service
 

Our Head Office is located in Saskatoon at 120 Robin Cres, Saskatoon, SK, S7V 1G2. You can call us Toll Free at 1-866-978-1999, reach us by fax at 1-306-934-5152, or email us at info@progressionfitness.ca. When contacting us please provide, or be prepared to state, your name, city you live in, and a method for us to contact you back.

 

SHIPPING POLICY

How will items be shipped to me?

At Progression Fitness, products are delivered by a third party outside carrier so delivery of items is governed by that company’s shipping contracts.

We will do our very best to deliver items to you as quickly as possible, and within any time indicated, but unfortunately things happen to cause delays, and we’re not responsible for delivery delays beyond our control. We will try to notify you if delivery is delayed once we are made aware of the delay.

What are the shipping costs?

These are our shipping costs:

Name

Shipping Price

Treadmills

$234.00

Ellipticals

$184.00

Exercise bikes

$184.00

Home Gyms

$284.99

Vibration trainers

$234.00

Rowers

$184.00

Stepper Machines

$184.00

Balls & Ball accessories

$25.00

Heavy bags & Boxing Trainers

$84.99

Resistance Cables

$25.00

Mats

$84.99

Yoga

$25.00

Inversion Tables

$84.99

Wobble boards & Steps

$25.00

Dumbell Racks

$74.99

Agility hurdles

$25 for 6

Collars

$15.00

Bars

$35.00

Consoles

$35.00

Water bottles

$15.00

Benches

$74.99

Books, Videos, & Posters

$15.00

Treadmill Lubricant

$15.00

Hand Exercisers

$15.00

Weights

$2.00 per Pound

GST and HST (in applicable provinces) are applied to the shipping cost.

What does the shipping cost include?

Shipping includes delivery to the door only. Tailgate charges from the courier may be extra if requested by the customer and must be paid by the customer. Any storage fees for items not picked up in the allowed time also have to be paid by customer and are not our responsibility.

Does the shipping price include setting up the equipment in my house?

Unfortunately no – these prices do not include bringing the equipment or product inside or any set up charges. But we can help you with that. If you would like the equipment set up, please contact Flaman Fitness at info@flamanfitness.com or 1-866-978-1999 and this can be arranged for a reasonable cost that will be paid directly to the carrier or a third party. When contacting Flaman Fitness please include your name, address, day and evening telephone number and information on the product for which you require set up.

Are these shipping prices for across Canada?

These costs are for shipping within Canadian provinces’ major centers only, as defined by Progression Fitness. For the Yukon, Northwest Territories, Nunavut and some northern areas there may be extra shipping costs. Please contact Progression Fitness at info@progressionfitness.ca or 1-866-978-1999 and we’ll get you a quote for shipping to these areas.

Do you ship outside Canada?

Sorry, not at this time. We ship within Canada only.

How fast will I get my order?

Most items can be shipped out to the customer within 48 hours of receiving the order. During high volume times, we’ll do our best to get most items shipped out to the customer no later than seven regular business days (excluding weekends and holidays) after receiving an order. You’ll be issued a tracking number in your online account to track the order.

Do you offer shipping insurance?

Yes, shipping insurance can be purchased on a product at your request for a cost of $49.99 plus taxes. This insurance covers the product not being delivered to you, any lost items or any damaged items not covered under the defective items policy (see below).

What happens if I get an item that’s defective or broken?

If you receive an item that is defective or has been damaged, we need you to contact Progression Fitness within 24 hours of receiving the item. Please call our head office at 1-866-978-1999 or email service@progressionfitness.ca. You must include the original invoice number, model number and serial number so we can help you out.

If you have a broken cosmetic part, we also need the part number, which can be found in the product manual. Please also include three digital photos of the defective part so we can assess the damage.

A new part will be sent to you at no charge, if you’re within Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.

What about defective machines?

If a machine is put together and there is a defective electronic part, please contact Progression Fitness’ head office at 1-866-978-1999 or service@progressionfitness.ca and include the original invoice number, serial number, model number and part number from the manual, along with the nature of the issue.

If we determine a new part will be sent to you, that part will be mailed free of charge if you’re in Canada in a major area as defined by Progression Fitness and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.

What if there’s damage to my property during delivery?

Any damage done to your property during delivery of equipment or products is the responsibility of the courier or third party and any claims must be taken up with the delivery company. If you’re not sure which company delivered your order, please contact Progression Fitness and we’ll help you get the right contact information for the delivery company.

Do you ship everywhere in Canada?

While we hope to serve a broad range of customers across Canada, Progression Fitness reserves the right not to ship to certain addresses or ship certain products.

Does this shipping policy apply to commercial equipment?

No, this shipping policy does not apply to commercial equipment or machines. For shipping of commercial machines please contact Progression Fitness at info@progressionfitness.ca or 1-866-978-1999 and we’ll arrange a quote for you.

PRIVACY POLICY

Your consent to the use of the personal information you provide to Progression Fitness is outlined in our Privacy Policy. This policy also governs your visit to our website. We reserve the right to make changes to our site, policies and these Terms of Use at any time.

RETURNS AND EXCHANGES    

Can I return or exchange a product?

Yes, if you’re unsatisfied with an item you purchased, you can return it or exchange it within 30 days of purchase. You must first contact Progression Fitness’ head office and request a return authorization number before you send anything to our head office. The Progression Fitness head office can be reached at 1-866-978-1999 or service@progressionfitness.ca.

How do I return it?

Return items must be sent via insured, prepaid Regular Parcel Post to the head office in Saskatoon. Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept CODs or courier deliveries.

The item must be in the original packaging. You must also include the return authorization number, original invoice number, the model number and the reason for the return. Without this information the return will not be accepted.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Mail returns to the corporate head office at:

Progression Fitness

120 Robin Crescent

Saskatoon, SK 

S7L 6M7

Unfortunately, returns can’t be sent to any other store. Upon receipt of the item, a credit will be issued.

What if it’s been more than 30 days?

That’s OK, we can still accept a return or exchange as long as the criteria listed above is complete, but there will be a restocking fee of no less than 35% of the original purchase price.

 

ORDERING, PAYMENTS, PRICING, PROMOTION

What currency is this website?

All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars.

Why did the price of an item in my shopping cart changed from when I first put it in my shopping cart?

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your cart as placing an item in your cart doesn't reserve the price shown at that time. It is also possible that an item's price may increase or decrease between the time you place it in your cart and the time you purchase it.

Some discounts are limited-time offers. The discount we are able to offer for any item is dependent upon its availability, so Progression Fitness’ price will necessarily change on occasion.

What if the price changes on my order due to a sale ending, an item being mispriced, etc.?

If the price changes during checkout that order will be processed at the most recent price. If the price increased and you no longer wish to keep the item you can return it by following our return process. If an item's correct price is higher than our stated price the correct price is the price that will be applicable. In the case of an online order being placed at an incorrect price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

How long to promotions and sales last?

Each sale and promotion is different and the length of the offer will be dependent on several factors, some of which include: inventory levels, predetermined sale dates, market trends, etc.