This statement discloses the privacy practices and policies for the Progression Fitness website. If you have any questions about these practices and policies, please email us at firstname.lastname@example.org
Progression Fitness respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose.
Progression Fitness is committed to ensuring that the appropriate security measures are employed in the transfer of sensitive information. However, when using email or wireless communication, Progression advises customers that complete confidentiality and security are not assured. We are not accountable for any damages suffered when a customer transmits personal information through email or wireless communication or when Progression transmits information at the request of the customer.
Types of Information Collected
Information You Give Us: We receive and store any information you enter on our website or give us in any other way, such as personal information provided when you place an order. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses progressionfitness.ca. This may include, but is not limited to: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, browser plug-in types and versions, operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers or Recommendations; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number.
Email Communications: To help us make emails more useful and interesting, we often receive a confirmation when you open email from us if your computer supports such capabilities.
Information from Other Sources: We might receive information about you from other sources and add it to our account information. This could include updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase or communication more easily; or credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Identifying the Purposes of Personal Information
Progression Fitness will communicate the purposes for which information is being collected, either orally or in writing. We will not sell, rent, share, or loan our customer list. Progression Fitness collects member personal information for the following reasons:
- To provide retail services and process purchases;
- To understand the product and service needs of our customers;
- To develop and manage products and services to meet the needs of our customers;
- To contact our customers directly for products and services that may be of interest;
- To meet regulatory requirements;
- To ensure a high standard of service to our customers;
- To verify a customer’s identity.
We may share our customers’ personal information with outside shipping companies and credit card processing companies in order to bill and ship orders, but we do not provide any more information than necessary for these purposes.
We may use information on purchases to compile statistics and reports for Progression Fitness’ use. However, the information in this format does not include any information that is personally identifiable.
Progression Fitness will obtain customer consent to collect, use or disclose any personal information except where detailed in this code. Progression will make reasonable efforts to ensure that customers understand how their personal information will be used and disclosed.
A customer’s consent can be express or implied, or given through an authorized representative such as a lawyer or agent. A customer can withdraw consent at anytime, with certain exceptions. Only under the following exceptional circumstances will Progression collect, use or disclose personal information without the customer’s knowledge or consent:
- When such collection, use or disclosure is permitted or required by law;*
- When use of information is for acting in an emergency that threatens an individual's life, health, or personal security;
- When certain information is publicly available;
- When we require legal advice from a lawyer;
- When we need to deal with an anticipated breach of law.
Progression Fitness reserves the right to cooperate with local, national or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our website, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
Subject to contractual or legal arrangements, customers may withdraw or refuse consent provided that Progression Fitness is given reasonable notice. Refusal or withdrawal of consent may prevent Progression from providing a product or service to the customer. We will not unreasonably withhold products or services from customers who refuse or withdraw consent, but if information is required by law we may decline to deal with a customer who will not consent to the use of such information.
Limits for Using, Disclosing and Keeping Personal Information
Personal information will only be used or disclosed for the purpose for which it was collected. Progression Fitness will not use personal information for any additional purpose unless we seek customer consent to do so.
Progression Fitness will not sell customer lists or personal information to Third Parties, nor share its customer list with Third Parties.
Progression Fitness may periodically use personal information to conduct surveys in order to enhance our provision of services. If an outside body is employed to conduct research on behalf of Flaman, or provide other services that require access to customer information, we will ensure that appropriate security undertakings, such as confidentiality clauses in contractual arrangements, are employed to protect the transfer and use of personal information.
Progression Fitness will retain personal information only as long as necessary or expected to be necessary for the identified purposes, or as required by legislation.
Safeguarding Personal Information
Depending on the sensitivity of the information, Progression Fitness will employ appropriate security measures to protect personal information. This may include, for example, electronic security measures such as passwords and encryption. Progression will use appropriate security measures when disposing of member personal information.
Providing Customer Access to Personal Information
Customers have a right to access their personal information held by Progression Fitness. Upon request, Progression Fitness will, within a reasonable time period, tell the customer what personal information it has, what it is being used for, and to whom it has been disclosed if applicable and within the time period for which records are available.
Customers will be required to provide personal information to identify themselves to enable Progression to provide an account of the existence, use and disclosure of personal information.
The information will be made available at a cost that will vary with the type and amount of information requested. Where a cost will be incurred by the customer, Progression Fitness will inform the customer of the cost and request further direction from the customer on whether or not Progression should proceed with the request.
When reporting to customers to whom their information has been disclosed, Progression Fitness will not document information transfers necessary for the daily provision of products and services to customers. For example, transfers to organizations that process debit card purchases, cheque clearing, credit card transactions, and automated banking transactions will not be documented. Upon request, Progression will provide a list of organizations where personal information may have been sent.
If a request is refused, Progression Fitness will notify the member in writing, documenting the reasons for refusal and resources for redress available to the customer. In certain situations, Progression may not be able to provide access to any or all personal information about a customer.
In such cases, Progression will explain the reasons it will not provide the requested information, and identify resources for recourse available to the customer. The reasons for not providing information may include that it is unreasonably costly to provide, information that would threaten the life or security of another individual, information generated in a formal dispute resolution process, information that contains references to other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons and information that is subject to solicitor-client or litigation privilege.